Legal
Terms of Service
Evolve Agency LLC · Last updated February 2, 2026
These Terms of Service (“Terms”) govern all services, projects, and purchases provided by Evolve Agency LLC (“Evolve Agency,” “we,” “us,” or “our”) to any client (“Client,” “you,” or “your”). By engaging our services, signing a proposal, or making a payment, you agree to these Terms.
1. Services
Evolve Agency provides digital marketing services, including paid advertising management, CRM and automation setup, website design, SEO, and related consulting. The specific scope, deliverables, timeline, and fees for each engagement are defined in the proposal, invoice, or written agreement provided to you (“Project Agreement”). Work outside the agreed scope will be quoted separately.
2. All Sales Are Final
All projects, services, and sales are final. Once a payment has been made, it is non-refundable under any circumstances. This includes, without limitation, deposits, project fees, monthly retainers, setup fees, and prepaid services.
By making a payment, you acknowledge that:
• You will not receive a refund, credit, or partial refund for any reason, including a change of mind, a change in business direction, dissatisfaction with results, or early termination of the engagement.
• Third-party costs paid on your behalf — including advertising spend, software subscriptions, domain registrations, and hosting — are non-refundable and subject to the terms of the applicable third-party provider.
• You will not initiate a chargeback or payment dispute for services rendered. Any chargeback initiated in violation of these Terms will be contested, and you will be responsible for any resulting fees and collection costs.
3. Client Responsibilities
You agree to provide timely access to accounts, brand assets, content, feedback, and approvals needed to complete the work. If we are unable to proceed because of a delay on your end, the project timeline will be extended accordingly. If you are unresponsive for thirty (30) consecutive days, we may consider the project complete and close it out, with no refund owed.
4. Intellectual Property
Upon receipt of full payment, ownership of the final deliverables created specifically for you (such as website designs, ad creatives, and written content) transfers to you. Evolve Agency retains ownership of all pre-existing materials, templates, frameworks, tools, processes, and know-how used to produce the deliverables. We reserve the right to display completed work in our portfolio and marketing materials unless you request otherwise in writing.
5. Third-Party Platforms and No Guarantee of Results
Our services rely on third-party platforms such as Meta, Google, GoHighLevel, and Framer. We do not control these platforms and are not responsible for their outages, policy changes, account restrictions, or pricing changes. Marketing results depend on many factors outside our control. We do not guarantee any specific outcome, including leads, sales, rankings, return on ad spend, or revenue.
6. Limitation of Liability
To the fullest extent permitted by law, Evolve Agency’s total liability to you for any claim arising out of or relating to our services shall not exceed the fees you paid to us for the specific services giving rise to the claim during the three (3) months preceding the claim. We are not liable for any indirect, incidental, consequential, or lost-profit damages, even if advised of the possibility.
7. Termination
Either party may end an ongoing engagement with written notice. Termination does not entitle you to any refund of fees already paid, and any outstanding balance for work performed remains due. Upon termination, we will hand off deliverables that have been paid for in full.
8. Governing Law
These Terms are governed by the laws of the State of Colorado, without regard to its conflict-of-law rules. Any dispute arising out of these Terms or our services shall be brought exclusively in the state or federal courts located in Denver County, Colorado, and you consent to the jurisdiction of those courts.
9. Changes to These Terms
We may update these Terms from time to time. The version posted on this page at the time you make a payment is the version that applies to that purchase.
10. Contact
Questions about these Terms can be sent to alejandro@evolvea.net or through the contact page at evolvea.net.